Policies & FAQs


Quality and Care
Our pieces are made with special care and attention. We're conscious of their production and quality. The pieces are special, meant to last and to be used for longevity. Please pay close attention to the care instructions on our product pages, as well as the card you receive with your order.
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For any questions you may have - please reach out to us at helloparipari@gmail.com or via WhatsApp on +91 9769059414
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FAQs
Domestic Orders

You will receive a confirmation email once your order is placed. Please allow us
3-4 working days to process and ship out your order. We will share the tentative delivery date and tracking information once the order is sent out. All orders are shipped out from our Mumbai studio. Delivery addresses cannot be altered or changed once an order is placed. Please find information specific to your shipping method below. 

Shipments within India are free. 
Once dispatched, an order usually takes 2-3 business days to be delivered.  

International Orders
For international orders please email us at helloparipari@gmail.com and we'll assist you further.

-We may not be held responsible for any lost or stolen packages.
-We cannot deliver packages to P.O. Box addresses.
Taxes and Customs

Taxes are included in your final cost. We are not responsible for any duties, taxes or fees associated with the import and final delivery of your order.

Returns & Exchanges

Each piece is checked and carefully packed before shipping. In a rare case, where you may find a defect, please reach out to us at helloparipari@gmail.com within 14 days of receiving your order and we can help you with the return/exchange process. 
In order to return or exchange a piece, it must be unused and unworn and in its original packaging.
Shipping costs for returns and exchanges are additional, and will be borne by the customer.
Once we receive and review the piece, we will get back to you in order to issue a refund.

Collaborations and Wholesale

We’re always looking for cool stores and people to stock and collaborate with! Please write to us at helloparipari@gmail.com

Design and Consulting Services

We are a textile and surface design oriented studio based out of Mumbai. We'd love to work with you across disciplines and materials. Please email us at parigna@parparishop.com.